Refund, Return & Exchange Policy

At Comme Des Garçons, we try to make sure every piece you get hold of is in an ideal situation. To help us serve you better, we kindly ask you to observe the steps below upon receiving your order:

Upon Delivery:

  • Confirm the objects in your order suit what you got.
  • Inspect your package immediately for any visible damage or production defects.
  • If your item is damaged, it needs to be reported within 24 hours of shipping to be eligible for a substitute.

Please note: Slight differences may exist between the product received and the web mockups because of lighting fixtures and display settings. Product descriptions and length guides are supplied on our website—please evaluate them cautiously before placing your order.

Refunds & Replacements

Damaged Items

We replace gadgets simply if they are defective or damaged. If this happens:

  • Contact us at care@commedesgrcon.com within 24 hours of receiving the item.
  • You will get hold of a replacement at no extra fee, except a shipping fee of $29.99 USD.

Missing Products

If your order is lacking any object(s):

  • Notify our aid team within 24 hours of transport.
  • We’ll inspect and make certain the missing object is distributed to you.

Restocking Fee

In the case of a reimbursement for a damaged or missing object:

  • A restocking price of $8.99% USD could be deducted from your refund.
  • This covers the price of return management and processing.

Exchanges

  • We do not offer direct exchanges. However, if an object is damaged:
  • We’ll ship a replacement (transport fee of $29.90 USD applies).

Non-Refundable Items

All other items—outside of damaged or missing products—are:

  • Non-refundable
  • Non-returnable
  • Non-exchangeable

This consists of objects that:

  • Don’t meet your private expectations
  • Don’t match as desired (please use the provided length manual earlier than purchase)

We recognize your know-how of Comme Des Garçons’ Return, Refund & Exchange Policy. If you want additional assistance or have any concerns, feel free to contact our customer care group at care@commedesgrcon.com.

Thank you for selecting Comme Des Garçons, in which fashion meets self-assurance.